1. Introduction

We recognise that your privacy is important and we are committed to protecting the personal information we collect from you. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in a transparent and lawful manner.

This policy is prepared in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and applies to all personal information collected through our website, services, and related interactions.

2. Who We Are

This website is operated by JAJ DEVELOPMENTS PTY LTD, trading as Southern BM (ABN: 12 115 649 637) ("we", "us", "our").

Contact details:
Address: 1 Sullivan Street, Moorabbin VIC 3189, Australia
Email: info@southernbm.com.au
Phone: 03 9555 4049

3. What Personal Information We Collect

Personal information is information or an opinion that identifies an individual. The types of personal information we may collect include:

• Name
• Postal address
• Email address
• Telephone number
• Vehicle or service-related information (where applicable)
• Transaction details and order history (excluding full payment card details, which are processed securely by third-party payment providers)
• Information you submit publicly, such as reviews, testimonials, or feedback
• Any other information you provide to us directly

We do not intentionally collect sensitive information unless required by law or with your consent.

4. How We Collect Personal Information

We generally collect personal information directly from you when you:

• Use our website or submit an online form
• Create an account or log in to our Service
• Place an order, request a quote, or complete a checkout
• Contact us by email or phone
• Engage with us on social media or submit reviews or feedback

In limited circumstances, we may collect personal information from third parties where it is unreasonable or impracticable to collect it directly from you. This may include payment providers, fraud prevention services, logistics partners, analytics providers, or marketing platforms. Where practicable, we will notify you of this collection.

5. Purpose of Collection

We collect and use personal information for purposes including:

• Providing products and services to you
• Responding to enquiries and requests
• Processing bookings, applications, orders, and transactions
• Verifying transactions and payment authorisation
• Fraud prevention, risk management, and dispute resolution
• Communicating with you, including customer support
• Sending marketing and promotional communications (where permitted)
• Contacting you for feedback, surveys, or market research purposes to improve our products and services
• Improving our website, services, and customer experience
• Complying with legal and regulatory obligations

6. Marketing Communications

We may send you marketing communications about our services where permitted by law. You can opt out of receiving marketing communications at any time by:

• Using the unsubscribe link in our emails, or
• Contacting us using the details above

We comply with the Spam Act 2003 (Cth).

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, and understand how visitors use our Service. Cookies may collect information such as:

• IP address
• Browser type and device information
• Pages visited, interactions, and time spent on the website

We may use third-party analytics and advertising tools (such as Google Analytics and Meta platforms) to help us measure performance and improve our services. These providers may use cookies or similar technologies and may store information outside Australia.

We do not currently use a cookie consent or preference management tool on our website. By continuing to use our website, you acknowledge and agree to our use of cookies as described in this policy.

You can manage or disable cookies at any time through your browser settings; however, doing so may affect website functionality and performance.

8. Disclosure of Personal Information

We may disclose personal information where reasonably necessary for the operation of our business, including to:

• Third-party service providers who assist us in operating our business (such as IT services, website hosting, analytics, marketing, logistics, and payment processing)
• Professional advisers, including accountants, auditors, and legal advisers
• Regulatory authorities, law enforcement agencies, or courts where required or authorised by law
• A purchaser, prospective purchaser, or adviser in connection with a sale, restructure, or transfer of our business or assets

We do not sell personal information. We take reasonable steps to ensure that recipients of personal information handle that information in accordance with applicable privacy laws.

9. Overseas Disclosure

Some third-party service providers we use may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

10. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures may include physical safeguards, secure servers, access controls, encryption, and internal policies and procedures.

While we take reasonable steps to safeguard personal information, no method of transmission over the internet or electronic storage is completely secure. You acknowledge that the transmission of information is at your own risk.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it.

12. Access and Correction

You may request access to the personal information we hold about you or request correction of inaccurate, incomplete or out-of-date information by contacting us. We will respond within a reasonable timeframe and generally within 30 days. Access requests are generally provided free of charge.

In some circumstances, we may refuse access where permitted by law. If this occurs, we will provide reasons for the refusal.

13. Data Breaches

We comply with the Notifiable Data Breaches scheme. In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner as required by law.

14. Complaints

If you have a complaint about how we handle personal information, please contact us. We will investigate the complaint and respond within a reasonable period.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

15. Children's Privacy

Our services are not intended for individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected personal information from a person under 16, we will take reasonable steps to delete that information as soon as practicable.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website and will apply from the date of publication.

For more information about privacy in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.