Privacy Policy

We recognise that your privacy is very important and we are committed to protecting the personal information we collect from you.

The Privacy Act 1988 and the National Privacy Principles govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you.

We encourage you to check our web site regularly for any updates to this privacy policy.

Collection

Types of information collected

We may collect and hold personal information about you, that is, information that can identify you, such as your name, address, other contact details and other information relevant to providing you with the services you are, or someone else you know is, seeking.

Purpose of collection

Generally, we will collect and use your personal information for one or more of the following reasons:

  • providing services to you or someone else you know;
  • processing an application you have made;
  • acting as your agent if you request us to do so;
  • undertaking various activities required by law;
  • providing you with information about other services that we, our related entities and other organisations that we have affiliations with offer, that may be of interest to you;
  • providing you with promotional information about us, our related entities and other organisations that we have affiliations with;
  • facilitating our internal business operations, including the fulfilment of any legal requirements; and
  • analysing our services and customer needs with a view to developing new and/or improved services.

Methods of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the internet, via email or through a telephone conversation with you. There may, however, be some instances where personal information about you will be collected indirectly because it is unreasonable or impractical to collect personal information directly from you. We will usually notify you about these instances in advance, or where that is not possible, as soon as reasonably practicable after the information has been collected.

Failure to provide information

If the personal information you provide to us is incomplete and/or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Internet users

If you access our web site, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name.

Also, our web site uses cookies. The main purpose of cookies is to identify users and to prepare customised web pages for them. Cookies do not identify you personally, but they may link back to a database record about you. We use cookies to monitor usage of our web site and to create a personal record of when you visit our web site and what pages you view so that we may serve you more effectively.

Use and disclosure

Generally, we only use and disclose personal information about you for the purposes for which it was collected (as set out above). Although, we may disclose personal information about you to:

  • service providers, who assist us in operating our business. These service providers may not be required to comply with our privacy policy;
  • other service providers, who provide the various services that you have requested and we have arranged. These service providers may not be required to comply with our privacy policy;
  • a purchaser of the assets and operations of our business, providing those assets and operations are purchased as a going concern; and
  • our related entities and other organisations that we have affiliations with for the purposes of providing you with information about services and various promotions that might be of interest to you.

Security

We store your personal information in different ways, including in paper and in electronic form. The security of your personal information is important to us. We take all reasonable measures to ensure that your personal information is stored safely to protect it from misuse, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

Access

You may access the personal information we hold about you, upon making a written request. We will endeavour to provide you with access to the information requested within 30 days. We may charge you a reasonable fee for processing your request.

We may decline a request for access to personal information where the Privacy Act requires us to do so.

If, upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is inaccurate, incomplete or out of date, please notify us immediately. We will take reasonable steps to correct the information so that it is accurate, complete and up to date.

Links to other web sites

Our web site may contain links to other web sites. We are not responsible for the privacy practices of linked web sites and so linked web sites are not subject to our privacy policies and procedures.

Feedback

If you have any queries or concerns about our privacy policy or the way in which we handle your personal information, please contact us.

More information

For more information about privacy in general, you can visit the Federal Privacy Commissioner's web site at www.privacy.gov.au.

Andrew Brien @ Southern BM has been helping me for years with my BMWs - he is extremely astute and has a refreshingly customer-first mentality. I trust him to do the best work and only the best!

Leo Ng
Google Review

Had the rod bearings on my E92 M3 replaced by SouthernBM, very happy with service and price, highly recommended. Many thanks!

Steve Litsas
Google Review

Excellent service at reasonable prices. The shop is very nice too, you almost feel like you're at BMW.

Charles Tey
Facebook Review

First time at Southern BM today and it won't be my last. Efficient and quality service as I'd expected at a much more reasonable price than a BMW Dealer. The only downside, you'll drop your car off and will end up drooling over the m3s and m4s out front!

Bobby Turner
Google Review

Sean arranged a Quaife LSD for my 135i and I couldn't be happier. He advised multiple seals and bearings needed replacing unbeknownst to me so these were done as well. Now I have a more reliable car and one with tonnes more mechanical grip!

Nathan Mann
Google Review
Watch the video

Stay up to date

You've just been sent an email to confirm your email address. Please click on the link in this email to complete your subscription.
Subscribe

We respect your privacy − read our policy.

© 2024 SouthernBM. All Rights Reserved.

Please sign in

Email Address
Password
Log In Forgot your password?
Don't have an account? Register

Stay up to date

You've just been sent an email to confirm your email address. Please click on the link in this email to complete your subscription.
First Name
Last Name
Email Address
Subscribe

We respect your privacy − read our policy.

Stock Availability

In Stock Items marked GREEN or 'In Stock' are currently in stock at SouthernBM. Most orders are shipped within 1-2 business days. ‘Click & Collect’ orders are usually ready within 1-2 hours during normal trading hours.
Available to Order Items marked YELLOW or ‘Available To Order’ are not currently in stock at SouthernBM, and need to be ordered in from the supplier. Please note the expected delivery time before placing an order.
No Longer Available Items marked RED or ‘No Longer Available’ have been discontinued and are no longer available to be ordered. Please contact us for an alternative.
All orders are dispatched from our Melbourne warehouse. Most orders are delivered within 1-3 business days Australia-wide after dispatch. The expected delivery time on all 'Available To Order' items is only an estimate and wait times may vary from those provided. Please contact us if you have any questions.

All items listed on our website are not available for in store pick up without prior purchase. Please use the ‘Click & Collect’ option at checkout and we will let you know as soon as your order is ready.

Make a booking

Thanks! We've received your request. We will be in touch within 1 business day to confirm your booking. If you do not see the email in this time, please check your JUNK/SPAM folder.
Preferred Date
Drop Off Time
Vehicle
Registration #
First Name
Last Name
Email Address
Keep me updated with news and exclusive offers
Phone
How can we help?
Send Request